This was the plumbing service our home warranty used when we called and about our hot water heater not working. The company was very busy. My initial call to our home warranty was on Saturday but Custom Flow Plumbers weren't able to see us until Friday. Mr. Brown was very friendly and punctual. One look at our hot water heater and he knew right away that it would have to be replaced. He took pictures and submitted it to our warranty company right away. Even though the warranty company dragged their feet with the claim, Mr. Brown stayed on top of them and called and texted us to let us know the status. He even made an appointment for the new heater installation even though the part hadn't arrived because he wanted to make sure we didn't have to wait another week for the installation. Long story short, six days after they first visited our home, we have a brand new hot water heater and I could not be happier with the professionalism of our technician. The only thing I found frustrating was my initial call to the office. No one ever answers the phone. But once contact was made, I was satisfied. I will definitely use Custom Flow Plumbers if was have any other issues in the future. Thank you!