Custom Flow Plumbers - Plumbing & Heating Services in the DC Metro Area
Water pouring through a ceiling from a burst pipe inside a home.

Emergency Plumber in the DC Metro Area

Plumbing emergency? We don’t run a 24/7 truck and we won’t pretend to. Reach out and you will have a solution within 24 hours — what to shut off right now, what can safely wait, and when we’ll be there.

Call (301) 971-4884, Monday–Friday 8am–5pm.

If we're closed

Closed? Leave a message — we check messages after hours too, and we’ll get back to you as soon as we can. If it’s an emergency, we’ll talk you through what to do right now, even if the visit itself has to wait for the next business day.

What counts as a plumbing emergency

  • Burst or frozen pipe — water going where it shouldn’t, right now
  • Sewer backup — sewage or drain water coming back into tubs, showers, or floor drains
  • A leak you can’t stop — at a fixture, a supply line, or the water heater
  • No water at all — or a suspected water main problem (wet yard, sudden pressure loss)
  • Sump pump failure during a storm — basement water rising
  • Smell gas near a water heater or gas line? Get out of the house first, then call 911 or your gas utility. That’s a utility emergency, not a plumbing call — once they say it’s safe, call us for the repair.

What to do right now

Before you even call:

  1. First, shut off the water. The main shutoff is usually where the water line enters the house — basement, utility room, or near the street-side wall. Turn it clockwise to close. For a single fixture, use the small valve behind/under it.
  2. Next, turn off the water heater if the leak is at or near it — switch the unit off and close its cold-water supply valve.
  3. Then contain it. Towels, buckets, and move anything water can ruin out of the way. Don’t run water or flush while a drain is backing up.
  4. Finally, call (301) 971-4884. Tell us what’s happening and what you’ve shut off — that head start makes the fix faster.

Emergencies we handle

How it works

  1. You call, we talk it through. What to shut off, what can safely wait, what can’t.
  2. As a result, you get a plan within 24 hours — the fix scheduled or performed on that clock, not silence until it’s convenient.
  3. In addition, the work is covered. Every part we supply and install carries our 2-Year Parts & Labor Warranty.

Licensed & Insured · WSSC License #P 74018 · Rated 5.0 ★ on Google · 2-Year Parts & Labor Warranty on what we supply and install

Plumbing emergency? Call (301) 971-4884, Monday–Friday 8am–5pm. Outside those hours, leave a message — we check them, and we’ll get back to you as soon as we can.